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Frequently Asked Questions

Can I visit your repair centre?
Yes, the public are welcome to visit in person.

Where are you located?
We are located in Caringbah, Sydney.

What do I need to bring with me?
Whether you need a product to be repaired or just need spare parts, it is always useful to bring the whole item with you. If the repair is for a warranty issue, you will need to show your store receipt, credit card receipt or statement will not suffice. Any questions, please ring our office.

Do I need the purchase receipt for my warranty claim?
All warranty claims must be accompanied by a copy of the store receipt. Credit Card slips/statements will not suffice.

Will the repair be completed while I wait?
No. As we are the authorised repairers for the majority of brands sold in Australia, we are unable to do repairs while you wait. All repairs go into a queue and are attended to in turn.

How long will a repair take?
You will need to allow up to 1 week, plus courier time if required. You can ring or email us to inquire about this time frame. Although we carry most parts in stock, be aware there may be delays if parts are not available.

Can I speak to repairer when I come in to your workshop?
We always try to have a repairer speak to you at the time of visit. You are welcome to ring before arriving to confirm that a repairer is available to speak to you.

How do I get my repair to you if we live outside the Sydney Metro Area?
Contact our office and inform us as to your location, we will be able to inform you about availability, the costs and approx time frame for the freight to & from our workshop. It is important to package the item in a box to avoid unnecessary damage. Pramfix cannot control the handling of your goods by the many couriers that may be involved. Our address must be written clearly on the front of the box. You must also include our completed repair form.

Is Parking Available?
Yes drive up and park in one of the parking bays inside our workshop.

How long is the warranty period?
In Australia, the warranty period is 12 months, which begins from the date of purchase. There are some exceptions, for details you will need to consult your warranty booklet. Items bought overseas are not covered by Australia warranty. The store receipt must be presented with the repair. Please consult your owner’s manual for information on warranty for full details.

What is not covered by Warranty?
Here are some reasons for an item not covered by warranty.

  • Misuse
  • Neglect
  • Repair by any other person other than an Authorised Warranty Repairer
  • Damaged caused by incorrect use or folding of the item.
  • Accident
  • Wear & Tear

Parts Not Covered By Warranty

  • Tubes
  • Tyres
  • Handgrips
  • Stickers
  • Any Lost Parts

Do I need to clean my repair before I send it?
Due to OH&S, items that have food, liquid, mould, urine or faeces stains will not be touched or dealt with. If your item has these types of stains, you will need to clean it. You will also need to remove any unnecessary items such as Toys, Sheepskins, etc.

What do I do if my repair was damaged on an airline?
Find out the policy of the airline that you are to travel with before you travel. This will prepare you in case you need to make a claim. If the damage has occurred, contact the airline as soon as possible. Most have a 24 hour report time frame. We recommend that all items be packaged well before travel to avoid damage.

Do you charge for supplying a quote?
There is no charge for a verbal quote. A written quote for insurance or airline damage incurs a $25 charge which is payable before the written quote is supplied.

What type of parts do you use?
We always endeavor to use original brand parts. Sometimes these are no longer available depending on age & brand.

Do you have spare parts in stock?
There are dozens of brands, hundreds of models and thousands of different parts but we do try to keep in stock as many as possible. We can inform you to parts availability at time of inspecting your repair or when you ring / email with your request.

How can I pay?
In person you can pay by Eftpos, Visa, Master Card AMEX or cash. If paying via the phone or internet you can use Visa, Master Card or AMEX. Cheques are not accepted.

Do you sell baby products just like the store do?
No, we only sell spare parts and accessories. We also have limited range of Baby Car Seats & Boosters.

Can I put the spare part on myself?
This is a difficult question to answer. It depends on a lot of factors. You will need to ring or email our repairers to find the answer.



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