Can I visit your repair centre?
Yes, the public are welcome to visit in person.
are you located?
We are located in Caringbah, Sydney.
do I need to bring with me?
Whether you need a product to be repaired or just need spare
parts, it is always useful to bring the whole item with you. If the
repair is for a warranty issue, you will need to show your store
receipt, credit card receipt or statement will not suffice. Any
questions, please ring our office.
I need the purchase receipt for my warranty claim?
All warranty claims must be accompanied by a copy of the store
receipt. Credit Card slips/statements will not suffice.
the repair be completed while I wait?
No. As we are the authorised repairers for the majority of
brands sold in Australia, we are unable to do repairs while you
wait. All repairs go into a queue and are attended to in turn.
long will a repair take?
You will need to allow up to 1 week, plus courier time if required.
You can ring or email us to inquire about this time frame. Although
we carry most parts in stock, be aware there may be delays if parts
are not available.
Can I speak to repairer when I come in to
We always try to have a repairer speak to you at the time of
visit. You are welcome to ring before arriving to confirm that a
repairer is available to speak to you.
do I get my repair to you if we live outside the Sydney Metro Area?
Contact our office and inform us as to your location, we will
be able to inform you about availability, the costs and approx time
frame for the freight to & from our workshop. It is important
to package the item in a box to avoid unnecessary damage. Pramfix
cannot control the handling of your goods by the many couriers that
may be involved. Our address must be written clearly on the front
of the box. You must also include our completed repair form.
Yes drive up and park in one of the parking bays inside our
How long is the warranty
In Australia, the warranty period is 12 months, which begins
from the date of purchase. There are some exceptions, for details
you will need to consult your warranty booklet. Items bought
overseas are not covered by Australia warranty. The store receipt
must be presented with the repair. Please consult your owners manual for information
on warranty for full details.
What is not covered by
Here are some reasons for an item not covered by warranty.
- Repair by any other
person other than an Authorised Warranty Repairer
- Damaged caused by
incorrect use or folding of the item.
- Wear & Tear
Parts Not Covered By Warranty
- Any Lost Parts
Do I need to clean my
repair before I send it?
Due to OH&S, items that have food, liquid, mould, urine or
faeces stains will not be touched or dealt with. If your item has
these types of stains, you will need to clean it. You will also
need to remove any unnecessary items such as Toys, Sheepskins, etc.
What do I do if my
repair was damaged on an airline?
Find out the policy of the airline that you are to travel with
before you travel. This will prepare you in case you need to make a
claim. If the damage has occurred, contact the airline as soon as
possible. Most have a 24 hour report time frame. We recommend that
all items be packaged well before travel to avoid damage.
Do you charge for
supplying a quote?
There is no charge for a verbal quote. A written quote for
insurance or airline damage incurs a $25 charge which is payable
before the written quote is supplied.
What type of parts do
We always endeavor to use original brand parts. Sometimes these
are no longer available depending on age & brand.
Do you have spare parts
There are dozens of brands, hundreds of models and thousands of
different parts but we do try to keep in stock as many as possible.
We can inform you to parts availability at time of inspecting your
repair or when you ring / email with your request.
How can I pay?
In person you can pay by Eftpos, Visa, Master Card AMEX or
cash. If paying via the phone or internet you can use Visa, Master
Card or AMEX. Cheques are not accepted.
Do you sell baby
products just like the store do?
No, we only sell spare parts and accessories. We also have
limited range of Baby Car Seats & Boosters.
Can I put the spare part
This is a difficult question to answer. It depends on a lot of
factors. You will need to ring or email our repairers to find the